Behavioural issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, the conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to behavioural issues and conflict, the issue of workplace incivility and the negative impact it has on your organization’s culture is monumental. Unresolved behavioural issues, conflict and incivility often result in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.
Session Highlights:
-
The high cost of performance and productivity problems
-
Positive and negative outcomes of conflict
-
Working knowledge of employment law
-
Workplace behavioural issues and strategies to address them
-
Role of performance management and evaluations
-
Effective methods for supplying feedback
-
Progressive discipline
-
Investigating complaints
-
Business Goals of an Investigation
-
Conducting an investigation
-
Appointing the right Investigator
-
The interview process
-
Importance of solid documentation
-
Defining workplace incivility
-
3 major ways incivility manifests in your organization
-
Impact of incivility in the workplace
-
Forms of incivility
-
Bullying
-
Tips for enhancing and building civility
-
Coping strategies
-
Hiring for civility
-
Practices for a healthy workplace
Why should you attend?
It’s helpful to view behavioural issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learn in ways you can't imagine.
Problematic behaviour or conduct usually develops over time. As a manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and behavioural issues that are avoided or ignored will only fester and grow into resentment.
Participation in this webinar will provide participants with the necessary tools and information to effectively and confidently address workplace issues, conflict and incivility in their organization.
Who should attend:
-
Senior Leadership
-
Managers & Supervisor
-
Operations Professionals
-
Employees
*You may ask your Question directly to our expert during the Q&A session.
** You can buy On-Demand and view it at your convenience.
Diane L. Dee
Diane L. Dee, President of Advantage HR Consulting, LLC has over 25 years of experience in the Human Resources arena. Diane’s background includes experience in Human Resources consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting, LLC in early 2016.
Under Diane’s leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various compliance training firms across the country.
Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.
Diane holds a Master Certificate in Human Resources from Cornell University’s School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.