Missteps in fair housing and other areas can create expensive lawsuits. Sometimes we guess what we should do, we listen to rumors and gossip, get bad advice, and make poor decisions that create complaints. The speaker receives many questions regarding hard to understand, or seemingly simple situations and blunders that can get an apartment community in trouble. You may be surprised that the way you are dealing with resident and property management issues can turn into costly mistakes.
Join this session by expert speaker Anne Sadovsky, where she will explain the various Fair Housing issues that can land you costly troubles and how to avoid them using your soft skills.
Communities get in trouble because of the following reasons. All these and many more things will be covered in the session-
Not having vendor agreements regarding discrimination
Mishandling requests for assistance animals
Incorrectly assigning handicapped parking places
Playing favorites at renewal and rent increase time
Not giving enough information upfront, before lease signing
Not being clear on resident complaints; smoking, cooking odors, parking
Getting overly familiar with residents; one marijuana plant, being friends, hugging, misunderstood compliments
Not updating documents, signage, and fair housing updates
Not preparing scripts for answering tough questions
And more. . . . .
Why You Should Attend:
The number one reason that people stop ‘Doing Business’ with any property/company is the way they are spoken to and treated by the staff. In today’s environment dealing with COVID-19, residents/customers are scared, angry, and frustrated. And they are quick to file complaints about many things!
Management companies tend to train hard skills versus soft skills. This webinar helps us understand why knowledge of the product, the laws, and most importantly how to provide improved services are important.
Who Should Attend:
*You may ask your Question directly to our expert during the Q&A session.
** You can buy On-Demand and view it at your convenience.
Anne Sadovsky has been in multifamilyhousing for 5 decades, is a Dallas based professional speaker and consultant,and provides training, keynotes and counsel to a variety of industries,businesses and associations. She is a former Vice President of Marketing andEducation of Lincoln Property Company and was the first female vice presidentin the company. Her expertise makes her a sought after speaker, consultant andtrainer. She has officially flown almost 4 million miles to share herexperience, expertise, wisdom and wit.
Anne is a widely published writer and apopular guest on radio and television talk shows nationally. In the 90s sheappeared on Hour Magazine with Gary Collins. Her success story has beenfeatured in many newspapers and magazines including MONEY MAGAZINE, TEXASBUSINESS and LADIES HOME JOURNAL.
MIRABELLA Magazine listed her as one ofthe One Thousand Women of the 90’s, along with Mother Teresa and OprahWinfrey. Anne’s book “Mission Possible”with Stephen Covey and Brian Tracy is available through her website. MultiFamily Pro and the Apartment Association of Greater Dallas have honored herwith Legends Awards.
She is affiliated with numerousbusiness and professional organizations including the National ApartmentAssociation.Thousands of people have been inspiredand challenged by Anne’s story. Her message is common sense, entertaining, andenlightening. She specializes inteaching people skills, and helps create success in business and personallives.
Shehas earned a Texas Real Estate license, and holds several designations andhonorary positions. Anne is one of the most astute trainers in Fair Housing andDiversity in the apartment industry. She has made and saved her consultingclients millions of dollars.