How to Handle Common Tenant Complaints in this COVID Era

Live Webinar

  • 90 minutes

As a property owner or manager you will have to handle complaints from tenants. These complaints can range from a leaky faucet to harassment from other tenants and everything in between. And then there’s this COVID Pandemic and this has increased the complaints from the tenants and problems for the landlords a lot. How you handle the complaint will determine if there is a successful outcome.

This webinar by expert speaker Paul Flogstad, will provide you with the tools for handling complaints. How to acknowledge the complaint, how to clear the air, be straight forward, provide follow up and finding a solution. There are many other tools in your toolbox detailing how do deal with specific complaints.

Session Highlights:

  • Various types of complaints one can face and can be categorized into following areas:

  • Poor Communication

  • Maintenance/Work Orders

  • Lack Of Privacy

  • Poor Customer Service

  • Security Deposit Refund

  • Anxiety And Cost of the Rental Application Process

  • How to fix the problems and reach the solution category-wise

  • Problems arisen due to the COVID Pandemic and their best solutions being remaining compliant with the authorities’ guidelines

  • How to deal with Unreasonable Tenants

  • How to keep your Resident Retention goals secured while dealing with the tenants’ complaints

Why You Should Attend: 

Dealing with residents is a challenge. Each resident has different needs and expectations. One must know how to communicate effectively with all kinds of personalities. Then there are the truly unreasonable tenants. You will learn strategies to deal with them and use a compromising strategy to deal with them as well. One must be conscious of Resident Retention goals when finding solutions to the resolution of tenant complaints. 

 Who Should Attend:   

  • Property Owners       

  • Property Managers      

  • Housing Authority Staff    

  • Compliance Staff      

  • Maintenance staff    

  • Leasing Agents

*You may ask your Question directly to our expert during the Q&A session.

** You can buy On-Demand and view it at your convenience.

Paul Flogstad

Paul Flogstad

Paul has been involved in the real estate industry for the past 38 years. After college graduation he was in law enforcement for 4 years. From that point on, he has been involved in sales, construction, project management, appraisal, mortgage consulting and brokerage, property management and property management consulting/training.

Most recently, he was a consultant for affordable, multi-housing properties in 22 different states. This involved properties in HUD, Rural Development and Tax Credit programs. In this role he supported managers by training, compliance, budgeting, developing policy and procedures as well as creating successful marketing strategies. Previously was a regional manager for a large property management company in South Dakota.

For over twenty years was involved in appraisal of residential, multi-family, farm and commercial properties throughout the Midwest.

He holds numerous professional property management designations and currently holds the prestigious RHM designation from the National Center for Housing Management.

In 2007 he formed Property Management Solutions. In this capacity, he provides training and consulting services nationwide to owners, management companies, multi-housing associations, as well as state and federal agencies.

Paul was previously Vice President of the South Dakota Multi-Housing Association, Vice Chairman of the Minnehaha County Housing and Redevelopment Commission, and Chairman of the Sioux Falls Property Appeals Board. In 2009, he received the Outstanding Educator of the Year award from the South Dakota Multi-Housing Association.

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